FAQ

Most frequently asked questions

Yes because One Tap eliminates all the bacteria, viruses, suspended solids, parasites and organism macromolecules while preserving dissolved salts & essential minerals in water.

Both use the same INTRIX One Tap boiling unit, however they have slightly different features.
2-in-1 is a supplementary tap that supplies only purified hot and ambient drinking water, while the 4-in-1 tap supplies the same plus non-purified hot and ambient tap water.
In other words, you can replace your kitchen faucet completely with the 4-in-1 tap and enjoy washing your dishes or hands with warm or hot water.
4-in-1 tap comes with two tap levers, one for purified hot and ambient water vs the other for regular hot and ambient tap water, no additional toggling required.

No, the hot water stored in One Tap will only be reheated after a set temperature drop.
For One Tap, the water at the hot water storage tank is safely filtered, and there are only minerals left in the water. Thus even with multiple reheats, there is no further contamination / toxins.

Yes, the temperature is adjustable on the boiling unit between 60 °C to 98 °C.

Water reaches boiling point at different temperatures at different pressures.
At 100 °C, boiling water turns into steam and can easily cause the tap to sputter.
INTRIX One Tap limits the temperature at 98 °C without compromising boiling point to ensure safety for consumer use.

Intrix One Tap is tested, inspected, and approved by SIRIM for water and electrical safety requirements while also satisfying European and UK standards including UK’s Water Regulations Approval Scheme (WRAS) and has passed stringent tests that comply with their water quality assurance, including checks for leaks, water contamination and waste minimisation.
The tap is heat-proof to the touch and has an automatic temperature and altitude calibration to prevent sputtering.
The advanced child-proof press-and-turn-to-activate system would prevents children from accessing boiling water without supervision.
In the case of a water supply shortage, the Intrix One Tap would not overheat or cause dry burn.

INTRIX filters are designed to be 95% recyclable with 80% wastage reduction and are thoughtfully designed to reduce waste yet purify thoroughly.
The 3-stage nano filter cartridge consists of sediment filters, activated carbon block filters and nanofiltration membranes so microbes as small as 10 nanometer and 99.99% of bacteria, algae and viruses are effectively removed while preserving natural minerals in water.
Besides that, the filter cartridge is certified with international water safety standard NSF 42 & 53, and Halal certified.
Built to last longer, the filter only requires changing once a year or as indicated on the filter alarm system.

The filter needs to be changed once a year. For FlexiOwn customers, a complimentary 3-years’ service is offered while customers who purchase the Intrix One Tap via the outright method, may get the filter changed at only ### per year.

No, INTRIX One Tap only needs one filter cartridge replacement yearly without any other maintenance.

Yes, each unit comes with a standard three (3) year defect warranty except for the filters. The filter lifespan highly depends on the quality of incoming water. The warranty also includes on-site comprehensive warranty (parts and labours covered) at no additional cost.

An average electric kettle for a family of 4 will consume approximately between 1.8 to 2 kWh per day to boil water.
In contrast, INTRIX One Tap consumes between 0.6 to 0.8 kWh per day on Eco mode which translates up to 80% of energy saving compared to an electric kettle.

Yes, delivery and installation is provided by INTRIX at F.O.C!

All that is needed is a 13A plug point below your counter, and space to place the unit. In case an electrical plug point is not available beneath the kitchen sink where the One Tap’s boiler is installed, our installation team will pull a wire (from the nearest plug-point, within a 3-meter distance) and install a new plug-point there.
Besides that, our team can install the tap onto almost any surface including quartz stone, marble, granite, tile, cement, stainless steel, and wood.

The installation process usually takes within 1 to 2 hours, including hole-drilling on the countertop for One Tap’s faucet installation and connection.
Your kitchen will look more elegant, clean and spacious than before with no cleaning tasks required after the installation.

No, One Tap only works with the One Tap system, as it is designed specifically for hot water (up to 98°C).
The One Tap is also certified by UK’s Water Regulations Approval Scheme (WRAS) through stringent tests that comply with their water quality assurance, including checks for leaks, water contamination and waste minimisation.
However, for personalisation customers can choose from two colour options according to preference and style – chrome or matte black.

How To Change Intrix One Tap Filters?

It's so easy,
you can even do it yourself!

Watch the video to learn how you can change the One Tap’s filter cartridge on your own.

Fees & Charges

Service fees and charges:

Service Call Out Fee     $99.00
Labour per 15 min.       $44.00

Additional fees for parts and filters apply

Return service fees and charges: 

(A subsequent service call for the same unit with-in 30 days)

Service Call Out Fee     $0.00
Labour per 15 min.       $44.00

Additional fees for parts and filters apply

Important information

  • All prices are inclusive of GST.
  • The standard installation fees is $330.00 (if product not bought through intrixonetap.com.au). Additional charges may apply for complex installations.
  • Our Service team aims to be on time for appointments.
  • Labour charges apply for consumables like filter cartridges.
  • Customers should be available on the scheduled day for the technician to access the Intrix OneTap product.
  • Technician may require up to 2 hours to repair a unit.
  • Customers must ensure that the Intrix OneTap product is free of obstructions.
  • There should be no access around the Intrix OneTap product during repair for workplace health and safety reasons. Pets should be secured as well to ensure a safe working environment for the technician.
  • If service cannot be conducted for any reason, Intrix OneTap reserves the right to decline service.
  • Intrix OneTap may use third-party contractors to complete service calls to ensure customers’ needs are met.