FAQ
Frequently Asked Questions
Yes. The filtered water from our ultra-high capacity filter removes bacteria, algae and some viruses while preserving the water’s natural minerals. This effectively eliminates 99.99% of microorganisms up to 0.01 micron (µm).
Yes, the temperature is adjustable on the Command Center. It has a range between 60 °C to 98 °C.
Yes, each Intrix OneTap system includes a hassle-free 24-month defect warranty, with an additional 12-month extended warranty available through online registration. Please note that the warranty does not cover filters, as their lifespan is highly dependent on the quality of the incoming water.
For a typical family of four, an electric kettle usually uses about 1.8 to 2 kWh of electricity daily to bring water to a boil. Intrix One Tap operates very efficiently. In its Eco mode, it sips a mere 0.6 to 0.8 kWh per day. That’s a significant savings of up to 80% less energy consumed compared to your average kettle, making it a smart and eco-friendly choice for your household.
We do not give refunds for change of mind. However, we will provide a refund if the product is defective or not usable as intended by manufacturer.
Installation
Our standard installation includes setup and commissioning of your new Intrix One Tap system, provided there are suitable power and water connections within 1 meter of the installation site. Please note, this does not include fixture modifications or plumbing adjustments.
For standard installation, all you need is:
- A 10A power outlet below the counter
- Space for the command centre under the sink (H: at least 38cm, W: 20cm, D: 35cm)
If you need an electrical outlet installed under the sink, an electrician can assist with this at an additional cost.
To find out about installation fees or if you have questions, please contact our office.
The installation process without requiring any fixture modifications usually takes between 1.5 to 2 hours. Technician will inform you of their progress onsite.
The installation process without requiring any modification usually takes between 1.5 to 2 hours. Technician will inform you of their progress onsite.
No, the Intrix One Tap is designed to work with the One Tap system, as it is specifically engineered to handle hot water up to 98°C.
For personalisation, customers can select from a variety of color options to match their preference and style. Please visit our website to view the full range of colors available.
SAFETY & MAINTENANCE
Water reaches boiling point at different temperatures at different pressures.
At 100 °C, boiling water turns into steam and can easily cause the tap to sputter.
INTRIX One Tap limits the temperature at 98 °C without compromising boiling point to ensure safety for consumer use.
The Intrix One Tap has been rigorously tested, inspected, and approved by SIRIM (Malaysia) for both water and electrical safety. It has also passed stringent tests for Australia’s WaterMark Certifications and meets European and UK standards, including the UK’s Water Regulations Approval Scheme (WRAS).
The tap is heat-proof to the touch and features automatic temperature and altitude calibration to prevent sputtering. Its advanced child-proof press-and-turn activation system ensures that children cannot access boiling water without supervision. Additionally, in the event of a water supply shortage, the Intrix One Tap is designed to prevent overheating or dry burn.
Our 3-stage nano filter cartridge is compact yet powerful, featuring sediment filters, activated carbon block filters, and nanofiltration membranes. This advanced design effectively removes microbes as small as 0.01 micron, along with up to 99.99% of bacteria, algae, and viruses, while preserving the natural minerals in the water.
The Intrix filter cartridge is certified to international water safety standards NSF 42, 53 & 401. Our filters are also Halal certified.
Intrix filters are designed to be 95% recyclable with more than 80% wastage reduction, supporting our corporate sustainability goals to minimise environmental impact.
Intrix filter boasts a substantial 23,000 litre capacity and we recommend replacing the filter once every 12 months.*
The lifespan of a water filter cartridge is dependent on the household water usage and ultimately the contaminants contained in the incoming water.
*On average, a family can expect their filter system to deliver filtered water for 12 months (however this timeframe can be shorter if your incoming water contains high levels of contaminants).
Intrix One Tap is engineered for minimal maintenance, needing an annual filter cartridge replacement during the warranty period.* It is important to note that while the system is designed to deliver dependable performance, the warranty does not cover standard wear and tear over time.
Yes, each Intrix OneTap system includes a hassle-free 24-month defect warranty, with an additional 12-month extended warranty available through online registration. Please note that the warranty does not cover filters, as their lifespan is highly dependent on the quality of the incoming water.